1. Cancellation Policy
- Service Cancellations: You may cancel a scheduled service up to 24 hours before the appointment time without incurring any fees. Cancellations made within 24 hours of the appointment time will incur a cancellation fee of 20% of the service cost.
- Membership Cancellations: Monthly and annual membership plans may be canceled at any time. However, fees for the current month will not be refunded if canceled mid-term.
- Special Packages: For bundled or promotional service packages, cancellations may not be eligible for partial refunds unless otherwise stated at the time of purchase.
2. Refund Policy
- Service Refunds: Refunds for services will only be issued in cases of unsatisfactory service due to True Drive’s negligence or inability to complete the requested service. Please contact our support team within 7 days of the service date for any claims.
- Prepaid Services: For prepaid services or memberships, refunds are available only if canceled within the first 7 days of purchase and if no services have been availed. A processing fee of 10% of the paid amount will apply.
- Package Refunds: Refunds for unused packages or services purchased as part of a package will not be issued. True Drive reserves the right to issue partial refunds or credits in exceptional cases, which will be evaluated individually.
3. No-Show Policy
If you fail to be present for a scheduled service and have not notified True Drive within the 24-hour cancellation window, no refund will be issued, and the appointment will be considered a no-show.
4. Refund Processing Time
Refunds will be processed within 7-10 business days to the original payment method once approved. Processing time may vary depending on your bank or payment provider.
For any issues or special circumstances, please reach out to True Drive’s customer support team at +91 9090208068. Our team is here to help ensure a smooth experience with your vehicle service needs.